Whenever there is a case where a skilled player is barred from playing the casino, it is necessary that the surveillance is also taken into consideration.

This process has the following sections

  • Identification of skilled player
  • Confirmation of the malpractices
  • Proper documentation of the incident and facts known at that time
  • Seeing to it that the player is handled
  • Taking action in accordance to the policy

How the detection takes place?

Typically, the pit management and the surveillance collaborate with each other so as to detect potential players-the role of the pit managers is usually to regularly submit reports upon noticing strange and out-of-the-way gaming tendencies and suspects some player for using unfair means to constantly min. You would have seen it sometimes-when the managers seem suspicious and hang around for a span of time around a table or a player-making the other players uncomfortable as well. "Sweating the money" is what they call it in the casino world.

The surveillance is definitely brought in the end-as it is only the surveillance that has un-interrupted vigilance over the players constantly. If a pattern which resembles a card-counting technique is recognized and detected, the player is suspected.

However, in the end it falls to both the surveillance of the casino and the pit management to document the facts of the incident. The way the player is handled should conform to the policy that the casino follows-otherwise the casino can get into a great deal of trouble.

The people who are appointed to handle such players should first be properly trained-so that they can actually detect effectively such skilled players and prevent losses for the casino. Card-counting, is hence, a risky practice while in a casino. However, people who cheat at casinos keep innovating and creating new and creative ways to take money. The casino's policy hence should not be stagnant, but should be dynamic as the technology advances.


Confidentiality is an important aspect-and these are the major areas where it most required:

  • Personnel information
  • Patron information
  • Information about operations and the intelligence's investigations
  • Personnel involved in surveillance and the operations therein

The information that the surveillance carries and processes is of utmost secrecy, and the transfer of such information which is usually through means of video and through the personnel. Details are always concealed from the general public; as such leaks of information can hamper the casino's investigation. It falls to the director or the main-in-charge to decide which information can be disclosed to whom-all because of the utter importance of confidentiality. Agreements on confidentiality are signed between the personnel and the authorities-and you can be sacked if you don't hold your side of agreement.